Description
:Parsons is looking for an amazingly talented Customer Service Lead to join our team! The Customer Service Lead will be ensuring organization’s customers receives positive experience and feel valued. The position is responsible for conducting customer mapping, designing customer journeys and strategies to effectively manage queries, provide relevant resolutions and deliver high level of customer satisfaction. The person will also be responsible for training and supervising customer service representatives.
What You'll Be Doing:
Deploy and manage a full time Customer Services (CS) Contract Performance Area support team comprising of managerial and administrative personnel to deliver the Scope of Services
Support and participate in the development of Customer Services Plan (CSP) and identify areas for improvement and assist Management in implementing the changes.
Support Management in the deve...