Customer Service (Live Chat & Email) - Basic up to5k-KLSentral

About the job Customer Service (Live Chat & Email) - Basic up to5k-KLSentral

Job responsibilities:

• Understand customer enquiries and respond via applicable channels: email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes