What requirements you'll need to be eligible

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call
  Centre service operations
• Fresh graduates are welcome to apply!

What you'll be doing on the job

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guid...