Customer Experience Manager

WOW Recruitment are searching for a Team Leader or Customer Service Manager looking to take their next step.  This is an opportunity to join a well-established eCommerce and gifting business in a Customer Experience Manager position, overseeing customer service operations across multiple brands. 

This role will suit someone who enjoys balancing leadership with day-to-day involvement - someone who can roll up their sleeves while also driving meaningful operational improvements. You’ll play a key role in shaping the customer experience function, introducing stronger reporting and accountability. 

What’s in it for you?

• Opportunity to make a genuine impact and shape the Customer Experience function
• The ability to drive change and influence senior leadership
• Join a business that's growing year on year
• Staff product discounts
• Parking onsite
...