Qualifications

• Graduate of Business Administration, Communications, Management, or any related discipline
• With solid experience in the BPO sector, preferably handling a supervisory or leadership role
• Strong exposure to customer support operations and team supervision
• Excellent leadership, communication, and interpersonal abilities
• Experience in managing customer complaints and service enhancement initiatives
• Familiar with KPI monitoring, performance tracking, and operational reporting
• Capable of coaching and leading customer support staff
• Good analytical, problem-solving, and decision-making skills
• Proficient in MS Office applications and customer service systems
• Highly organized and able to work effectively in a dynamic environment
• Willing to report onsite in Caloocan City

Responsibilities

• Manage overall customer support operations a...