Job Title: Customer Service Manager

Company: FELT Bicycles

Department: Customer Service

Reports To: Managing Director

Location: Barcelona offices

SUMMARY

In the context of the repositioning of FELT in the high-performance drop-bar segments, the Customer Service Manager at FELT answers Customer and Technical calls and logs information to facilitate resolution through to closure, ensures that appropriate resources are utilized to provide a positive customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitors all incoming customer service request issues.
• Tracks dealer responses and previous actions regarding service concerns.
• Works closely with technical teams, sales department and others as needed to obtain all relevant information regarding customer service and satisfaction.
• Documents and logs all customer service and satisfaction issues.
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