Well established company Basic $ 4000 - $4800 + Variable Bonus Excellent Welfare and Benefits + Career Progression Working location: Changi Working Days: Monday - Friday Working Hours: 9am - 6pm Job Responsibilities: Improve customer service experience, create, engaged customers and facilitate department growth. Negotiate best rates with airlines and agents for interest of company. Negotiate best offer to client in interest of company. Take control of customer's issues and follow problems through to resolution. Set a clear mission and deploy strategies focused towards that mission. Develop service procedures, policies and standards. Keep meticulous records and document customer service actions and discussions. Analyze statistics and compile accurate reports. Build excellent relationship with carriers, clients and service providers. Keep ahead of industry's developments and apply best practices to areas of improvement. Control resources and utilize assets to achieve qualitative and quan...