Job Title: Customer Service Manager

Location: Leeds, LS16 (Horsforth)

Salary: £35,000- £40,000 (DOE)

Role Overview

Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.

Key Responsibilities

Lead and develop customer service and order processing teams (including offshore)
Ensure high service standards, timely responses and effective issue resolution
Oversee accurate and efficient order and quote processing
Manage KPIs, team performance and continuous improvement initiatives
Act as escalation point across customer service, sales and operations
Drive process efficiency, communication and cross-team alignmentKey Requirements

Experience managing customer service or operational teams
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