Customer Service Manager - Spanish + English (C1) needed in Madrid!

Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.

Key Responsibilities

• Lead and manage a team of customer service representatives to ensure excellent customer experiences.
• Handle complex customer inquiries and provide timely, effective solutions.
• Develop and implement strategies to improve customer service processes and performance.
• Collaborate with other departments to enhance customer satisfaction and retention.
• Monitor and analyze team performance metrics to ensure high standards are met.

Qualifications

• Fluent in Spanish and En...