Arcona are representing a leading Residential Construction Company are seeking an experienced and driven Aftercare Manager to lead regional Customer Service delivery within a fast-paced construction environment.

Please note, this position will be on a 1 year Fixed-Term Contract Basis.

This is a key role responsible for ensuring exceptional aftercare service across a large portfolio of homes in the 2 year NHBC warranty period. You will oversee defect management, quality assurance, and team performance—ensuring a consistently high standard of service and customer satisfaction.

Key Responsibilities

Customer Service & Delivery

* Lead and manage all aftercare and customer service operations across the region

* Ensure defects are resolved within agreed timescales, achieving high success rates

* Oversee daily defect management, end-of-defect (EOD) processes, and latent defects

* Maintain clear, professional communication with...