Job Description Industry/ Organization Type: Manufacturing (Home Appliances)
Position Title: Customer Service Officer (Call Centre)
Working Location: Ubi
Working Hours: 5 days (Mon – Fri, 830am – 530pm)
Salary Package: Basic salary up to $3,300 + Variable Bonus
Duration: Permanent Role
Key Responsibilities - Provide excellent customer support for calls and walk-ins, promoting products and spare parts.
- Schedule daily services and repairs for technicians.
- Collect service fees, track unpaid bills, and follow up on payments.
- Update service records with customer service systems and prepare Quality Claims Reports (QCR).
- Monitor parts and products under QCR until the replacement part arrives.
- Follow up with Quality Assurance (QA) on any service-related quality issues.
- Organize Customer Service Department files and re...