Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport) . This position is based in Singapore.
Customer Service Officer (Location: Airport)
Responsibilities
· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.
Requirements