Customer Service Officer (Chinese Literacy)

Komune TCM, Bangsar South | Care Services

Overview

The Customer Service Officer is responsible for handling customer inquiries, resolving complaints, and providing excellent service to ensure a positive customer experience. The role requires strong communication skills and the ability to handle customer needs professionally and efficiently.

Responsibilities

• Attend to customer inquiries via phone, email, and face‑to‑face interactions.
• Handle complaints and provide effective solutions in a professional manner.
• Assist customers with information on products, services, or facilities.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to resolve customer issues promptly.
• Ensure customer satisfaction and follow up on pending cases when required.
• Handle booking, registration, or serv...