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🥝 Customer Service Officer (Contact Centre) - Banking Anti-Fraud
D L RESOURCES PTE LTD | singapore, Singapore | Posted June 25, 2026
Job Description
Responsibility - Call centre environment and handle customer calls.
- Ensures highest standard of service delivery to our customers.
- Respond and react in a timely manner to escalated fraud / scam service request.
- Investigate transactions flagged as suspicious timely.
- Maintains confidentiality of the bank’s customers and data.
- Identifies and resolves customer issues and enquiries received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
- Providing support to scam victims (customers of the bank) / gathering evidence for scam report and escalating to relevant BU for touchpoint / investigation/ compensation within stipulated timeframe.
- Understanding fraud and scam terminology and methodologies.
- Advisory and prevention of bank's customers from scam / fraud ...