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🥝 Customer Service Officer - Residences - Russian Speaker
PALAZZO VERSACE DUBAI | dubai, United-Arab-Emirates | Posted June 16, 2026
Job Description
Main Tasks/Responsibilities - Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
- Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
- Coordinate with purchasing and engineering departments to obtain quotes from third‑party vendors for various projects in the tower, including budget submissions.
- Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
- Handle tenant/owner move‑in and move‑out requests, ensuring all required documentation is obtained before approval.
- Follow up with tenants/owners for cash payments for services rendered in their units.
- Issue receipts for cash payments and bank transfers.
- Maintain ac...