Job Purpose

Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross‑selling.

Key Responsibilities

Financial

• Support referrals and cross‑selling for deposits, investments, bancassurance/banca takaful, and wealth products.
• Prevent operational fraud and losses.
• Monitor and control branch operating expenses.
• Achieve assigned transactional and lead‑generation fee income targets.

Operations & Compliance

• Handle account opening, customer enquiries, and customer information updates in line with procedures.
• Comply with all regulatory requirements (FSA/IFSA, PDPA, FEA, FATCA, AMLA, CDD/ECDD).
• Act as main custodian for the vault, ATM, and cash machines, including daily balancing and reconciliation.
• Monitor ATM operations, cash levels, discre...