Customer Service Officer Work location: Toa Payoh (Nearest MRT station: Caldecott)
Responsibilities Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance. Dispatch Field Services Engineers (FSE's) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district Prepare billing for the completed Preventive Maintenance Generate Reports using excel ,vlookup and pivot table Answer customer calls and register them in the service management system following the call management process and quality compliance requirements Any adhoc duties assigned by Team Lead from time to time. Requirements Possess good communication and interpersonal skills. At least 5 years of relevant experience Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup) Able to multi-task ...