The Role
Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone Apply sound cash handling principals and use of Point of Sale (POS) systemsProvide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renewsPromote the centres services and programs to customers and accept customer bookings and enrolmentsDevelop and maintain good working relations with customersPromote and exercise good public rel...