🌿 Back to all jobs
🥝 CUSTOMER SERVICE & OPERATIONS MANAGER (FREIGHT FORWARDING)
Infreight Logistics Pte Ltd | singapore, Singapore | Posted May 27, 2026
Job Description
CUSTOMER SERVICE & OPERATIONS MANAGER (FREIGHT FORWARDING) Key Responsibilities Customer Service - Serve as the primary point of contact for customers, addressing inquiries, complaints, and requests promptly.
- Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
- Manage customer expectations regarding shipment schedules, documentation, and other service‑related matters.
- Handle escalations and resolve service issues effectively to maintain service quality.
Operations Management - Oversee end‑to‑end freight forwarding operations, including planning, booking, documentation, and tracking.
- Ensure timely and accurate preparation of shipping documents such as BL, AWB, invoices, and packing lists.
- Monitor shipments to ensure on‑time delivery and compliance with customer requirements.
- Liaise with carriers, freight partners, customs, and ot...