A bit about the role: We’re looking for someone who is curious, detail-obsessed, and excited by the idea of building tools and processes that make life easier for both our team and our customers. You’ll play a key role behind the scenes, shaping the systems, workflows, and content that power our customer support, from improving automation and refining the output of our AI tools, to building out our Help Centre and digging into data to uncover new opportunities. Everything you do will have a big impact on our customer experience. This is a chance to get stuck into a varied role, where no two days look quite the same, and help us level up the way we work.
A bit about you: