Responsibility :
Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Routing qualified opportunities to the appropriate sales executives for further development and closure.
Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
Identify risks associated with different approaches of business process change in order fulfilment processes.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
Resolve customer complaints by being the focal person in driving for solutions.
Take ownership of ...