About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Title: Customer Service Real Time Analyst In this role, you will be at the centre of the action - monitoring performance as it happens, identifying risks before they escalate and partnering closely with stakeholders to drive the right interventions at the right time. If you enjoy solving problems in the moment, influencing operations through data and working in a highly collaborative environment, this could be the right opportunity for you. Key Responsibilities Monitor real-time operational performance including service levels, ...