Division: Eastern Funding

Department: EF - Operations

Reports to: Customer Svc & Collections Mgr

Status: Non-Exempt

Grade: 6

Salary Range: $20.00 - $28.90

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York City, NY



Principal Objective

This position ensures that information to Eastern Funding and SVEG customers is provided securely, accurately and timely in response to inquiries on their accounts. Receive documents and resolve requests and complaints with the expectation of adequately servicing customers above and beyond the call of duty. Must understand all facets of the business, have empathy for the customers situation, and demonstrate the ability to communicate clearly.
Principal Duties and Responsibi...