Summary: The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.
Duties: Primary point of contact for receiving, processing, and verifying the accuracy of customer domestic/export purchase orders that arrive via email and performs order entry activities following defined procedures and guidelines. Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also, co-work with business in collection of account receivable. Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date. Initiates the required action for first call res...