Position Overview
We are seeking a highly professional and customer-focused Customer Service Representative to support a high-priority enterprise account. In this role, you will serve as a key member of the customer support team, working closely with account managers and acting as a primary point of contact for drivers, fleet managers, and internal stakeholders.
This position requires a proactive, resourceful individual who thrives in a fast-paced environment and is committed to delivering exceptional service. Representatives are expected to take ownership of customer needs, problem-solve creatively, and provide a high-touch experience without being rushed.
Key Responsibilities

+ Provide comprehensive support for fleet-related customer inquiries via phone and email

+ Assist customers with vehicle ordering, billing changes, reporting, and general service needs

+ Handle complex situations (e.g., impounded vehicles) with professionalism and problem-solv...