At the company, we’re on a mission to transform how restaurants, hotels, bars and cafes connect with their guests from booking to seating to loyalty. Our all-in-one platform helps our clients organise and grow bookings, engage guests and reduce no-shows. Our support ethos is built on empowering hospitality teams with smart, seamless tools.
You’ll be the voice and champion of our customers. Your role is far more than just solving tickets. You’ll build relationships, identify opportunities, guide our clients to maximise the benefits of our platform, and help craft a world-class experience that keeps them coming back.
What You’ll Do:
● Provide outstanding support via phone, email, and live chat.
● Ensure each customer receives top-quality service, feels listened to and leaves happier than when they reached out.
● Guide clients through online bookings, onboarding and everyday queries – you’ll be their go-to expert.
● Work as part of a global, multilingu...