Become a part of Adecco's team as a Bilingual Customer Service Representative in Whitby, ON. Utilize your proficiency in English and French to assist clients and streamline their orders.
In this full-time role, you will be responsible for managing customer inquiries, processing various orders, and ensuring an exceptional customer experience. Your commitment to detail and organization will be key in logging all customer communications in the CRM and collaborating with various internal teams. You will also handle warranty claims and customer credits with efficiency.
Key Responsibilities:
• Respond to customer inquiries via phone and email
• Maintain accurate logs of interactions in the CRM system
• Process customer quotes, orders, and payments
• Work with Sales, Engineering, and Shipping teams
• Update customers on their order status proactively
Requirements:
• Strong communication skills are essential
• Must have customer service experience
• Excellent a...