Overview

Customer Service Representative | Bogotá On Site (Connecta)

Be part of a high-impact financial service campaign supporting one of the most important banks in the United States. Join the Capital One customer service team at eperformance and deliver exceptional support to VIP clients handling high‑value accounts. If you are passionate about customer experience, problem‑solving, and working in a dynamic environment, this is your opportunity to grow in a global company.

Responsibilities

• Provide customer support through inbound calls.
• Assist Capital One clients with account inquiries, fraud concerns, and general service questions.
• Deliver empathetic, professional, and efficient customer interactions.
• Research and resolve customer issues using internal tools and systems.
• Maintain accurate documentation of customer interactions.
• Ensure a high-quality customer experience aligned with banking servic...