**Key Responsibilities**:
- Respond to customer messages in a timely and helpful manner
- Identify and resolve customer issues or escalate when necessary
- Communicate effectively with internal teams to follow up on customer needs
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
- Maintain detailed records of customer interactions
- Ensure consistent and professional service in every interaction
**Qualifications & Requirements**:
- Previous experience in customer service is an advantage
- Experience in Online Gaming, iGaming (slot/casino) is strongly preferred
- Fluent in English and Portuguese
- Deep understanding of slot operations, game launches, and promotional cycles
- Excellent in problem solving and resourcefulness
- able to resolve slot and operational issues in a timely manner
- Ability to balance player satisfaction, compliance, and operational efficiency
Pay:...