Responsibilities

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalate issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Qualifications

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

Nice to have

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