Job Description – Call Center Customer Service Representative
Location: Lansing, MI
Employment Type: Full-time / Contract-to-Hire
Overview
We are seeking a motivated and detail-oriented Call Center Customer Service Representative to join our team. The ideal candidate will bring strong communication skills, proven experience in handling high-volume calls, and the ability to resolve customer inquiries with professionalism and empathy.
Key Responsibilities

+ Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer inquiries promptly.

+ Issue Resolution: Investigate and resolve billing, account, and technical support issues with accuracy.

+ Documentation: Maintain and update customer accounts, ensuring all records are accurate and complete.

+ Technical Assistance: Provide troubleshooting support for smartphone, Windows-based applications, and online platforms.

+ Relationship Building: Build rappor...