Job Title: Dispatcher / Customer Service Representative
Job Description
This contract-to-hire Dispatcher / Customer Service Representative role supports a busy service team during a period of increased demand and employee leave coverage. You will play a key role in maintaining a high level of customer service during the busy summer season, with the potential to transition into a permanent position. The position suits a quick learner with strong computer skills who is comfortable handling a high volume of inbound calls and working in a fast-paced, customer-focused environment.
Responsibilities

+ Handle a high volume of inbound customer calls (approximately 50+ calls per day) from homeowners, including those who may be frustrated or have urgent needs, while remaining calm and professional.

+ Schedule service calls and preventative maintenance appointments accurately and efficiently.

+ Gather detailed customer and service information and document it acc...