BASIC FUNCTION
To support the Kallista & Robern Customer Service teams with reporting, order entry, returns, debit memos, lead times, chats & emails to allow more time for our CSRs to own phone calls, direct consumer emails, escalations, installation & troubleshooting.

SPECIFIC RESPONSIBILITIES
" Process standard orders with attention to detail and timeliness & confirm order lead-times to showrooms via email. Process finish sample set requests to customers & designers all over the world.
" Assist with answering OMNI emails within 24 hours from original email date & be available on click-to-chat daily to answer inquiries from our Kallista website.
" Authorize return goods using the approved Kallista RGA procedure. With assistance, determine if a product is to be returned to the Kallista Warehouse or field-destroyed with proper technical team leader approval. Ensure that the proper re-stocking fees are charged back to the custo...