Main Duties

• Receives and responds to customer inquiries received through different channels (calls and emails).
• Manages mailbox by identifying appropriate transaction levels and classification for prioritization of orders.
• Receives and works on quotes sent by customers through call and email.
• Receives and processes orders coming from the customer portal and shared mailbox.
• Checks and analyzes pricing discrepancy, plant capacity for ATP, credit status and coordinate with customer, sales representative, and materials department to ensure correct order.
• Updates existing orders in case of changes and coordinate with other parties involved.
• Provides resolution to order management issues by referring to standard process and materials.

Expediting and Delivery Schedule

• Provides shipment confirmation, generates shipment list and open order report.
• Coordinates and communica...