Customer Service Representative (Healthcare Call Center)
Lake Bluff, IL (Hybrid – Onsite Tues/Wed, Remote Mon/Thurs/Fri)
$18/hour | Contract-to-Hire (6 months+)
Overview
We are hiring Customer Service Representatives to support a leading healthcare organization, Fresenius Medical Care. This role is ideal for candidates with customer service or call center experience who are looking to grow in a healthcare-focused environment.
You’ll act as a key point of contact for clients, providing support, resolving issues, and ensuring accurate communication of critical information.
What You’ll Be Doing

+ Handle high-volume inbound calls from clients and internal teams

+ Provide support on patient accounts, test results, and documentation requests

+ Investigate and resolve customer issues while ensuring timely follow-up

+ Communicate abnormal test results, patient updates, and required actions

+ Assist with questions on test status, re...