Customer Service Team Leader at Oslo Skin Lab

Requirements

• Proven leadership experience in a customer care, retention, or subscription‑based environment
• Comfortable being operational, handling inbound and outbound customer contacts, live call support, and coaching the team while building toward a backend leadership role
• People‑focused leadership style: high empathy, candid feedback with a thoughtful delivery
• Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
• Adaptable and open to working across different time zones, including non‑standard hours as the company expands into Spanish‑speaking markets outside Spain
• Strong experience working with KPIs and performance management
• Able to balance hands‑on operational involvement with strategic thinking
• Willing to travel when needed
• Technically confident, with experience using CRM systems and AI‑driven tools

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