Description
Our client is seeking a Customer Service Representative to join their team and serve as a key point of contact for customers. This role is responsible for handling inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service in a fast-paced environment.

Key Responsibilities

+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner

+ Resolve customer concerns, complaints, and service issues with empathy and efficiency

+ Process orders, returns, account updates, and other customer requests accurately

+ Maintain detailed and accurate customer records in CRM or other internal systems

+ Escalate complex issues to the appropriate department when needed

+ Provide product, service, and policy information to customers

+ Follow up on open ...