Summary / Primary Role:

• The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

• (Management may amend or assign duties and responsibilities to this job at any time)


• Manage heavy call and email volume in a professional and timely manner


• Administer elevated service programs including customer reporting and communication processes for specific customers


• Assists internal and external customers with information or document requests


• Partners with the sales team to meet and exceed customer service expectations


• Assists in maintaining and monitoring electronic data for customers


• Operates inventory control, word proce...