Description
We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.


Responsibilities:

• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.

• Maintain and update customer account information, including forecasting, expediting, and order book management.

• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.

• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.

• Communicate commercial terms clearly to both customers an...