Description
Handles customer inquiries billing issues complaints and account-related requests. Provides information on company policies assists with problem resolution and ensures customer satisfaction. Emphasizes public relations revenue risk management and adherence to corporate policies. May assist in fraud detection claims investigations and coaching less experienced team members.
Key Responsibilities:
• Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication
• Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution
• Manage day-to-day activities related to utility billing, including account setup, maintenance, and closure
• Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters
• Maintain accurate and up-to-date customer records within CRM and billing systems
• Mon...