Become a Customer Service Representative with Grainger in Edmonton, Alberta, enjoying a hybrid work model. Deliver outstanding service through phone and email communications.
This position fits customer service enthusiasts looking for structured hours with no weekends. Reporting to a Customer Service Center Supervisor, you'll play a vital role in identifying customer needs and providing tailored solutions. After training, the role shifts to a hybrid setup, allowing for a balanced work experience.
Key Responsibilities:
• Provide high-quality customer support for orders and inquiries
• Understand and address customer needs effectively
• Exhibit product knowledge to facilitate client solutions
• Drive sales through product promotion and lead identification
• Troubleshoot and resolve customer issues promptly
Requirements:
• High school diploma or equivalent
• Minimum of 1 year in customer service, contact center preferred
• Accurate typing and data entry pr...