Customer Service Representative (Sales Account + Open for fresh graduate)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Role: Customer Service Representative - Sales and Retention Account

Industry of the company: BPO Company

Work Schedule: Night Shift Schedule

Work Arrangement: Work Onsite

Duties:

• Assist in keeping clients and renewing contracts, as per company objectives.
• Ascertain and fulfill client requirements, engage in consultative, value-oriented sales and account management discussions.
• Serve as the primary liaison for internal sales teams and customers
• Manage inquiries concerning billing and accounts
• Ensure a smooth and gratifying customer experience
• Maintain current data in CRM systems and ensure all customer interactions are recorded accurately
• Collaborate with internal support teams to manage reporting, escalations, an...