This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

• Attend to all customer enquiries and requests via all communication channels promptly and professionally.
• Manage and resolve customer complaints and escalating when necessary to provide appropriate solutions and alternatives.
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements.
• Maintain accurat...