Job Description

• Industry/ Organization Type: Manufacture of Chemicals and Chemical Products
• Position Title: Customer Service Officer (Chemical Products)
• Working Location: Jurong West (Company transport provided)
• Working Hours: 5 Days (Monday – Friday, 8:00 AM – 5:00 PM)
• Salary Package: Basic Salary + AWS + Bonus
• Duration: Permanent Role

• Accurately process and track customer orders in ERP systems.
• Confirm orders and provide clear delivery timelines.
• Respond promptly to customer inquiries and provide updates on order status.
• Resolve routine issues and elevate complex matters as needed.
• Coordinate with logistics, warehouse, and planning teams for timely fulfillment.
• Maintain accurate documentation and ensure compliance with company policies and regulations.
• Support workflow improvements, pr...