Position Summary The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience. Key Responsibilities Order Management and Fulfillment . Enter and process customer orders accurately in ERP systems. . Confirm orders and provide delivery timelines. . Track orders and ensure timely fulfillment. Customer Experience Management . Respond to customer inquiries via email, phone, or other channels. . Provide updates on order status, delivery schedules, and issues. . Resolve routine customer issues and escalate when necessary. Service Performance and KPIs . Ensure accuracy and timeliness in all data and customer interactions. . Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time). Cross-Functional Collaboration . Liaise with logistics, warehouse, and planning teams to support order fulfillment. . Follow up on delivery and docume...