Customer Service Representative (Spanish‑speaking) – Fashion Industry LE02

Location: Barcelona (On‑site)

Job type: Full‑time, 39 hours/week, temporary contract (Monday to Friday, 9:00 – 18:00)

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, pager, or other automated alerts and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.

Qualifications

• Bilingual or proficient in Spanish and advanced English.
• Working knowledge of IT platforms, equipment, and applications (Windows, MS Office, internet configuration).
• Good disposition to work in a customer service environment.
• Customer care skills ...