Overview

Customer Service Representative (Swedish)

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MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Responsibilities

• You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving issues related to their vehicles and representing the OEM in customer interactions while ensuring prompt and effective resolution of cases.
• Handle Driver Requests: manage driver inquiries through multiple channels.
• Continuous Case Mon...