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🥝 Customer Service Representative

LanceSoft Inc | Tewksbury, Massachusetts, United States | Posted May 05, 2026

Job Description

Shift: M - F 7:30am to 4pm.

Duration: 12 Months

Pay range: $20.00 - $23.00 Hourly 

Onsite Job




Job Description: • Execute and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.

• Responds effectively and efficiently to internal and external inquiries across multiple channels, ranging from orders, product availability, pricing, delivery, billing, and other forms of documentation

• Handle customer order inquiries and engage with relevant stakeholders to resolve issues in a timely manner.

• Accounts & backlogs management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.

• Prompt coordination with logistics team for timely pick up & delivery.

• Liaise with manufacturing facilities & 3rd party vendors as necessa...

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