We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections utilizing exceptional customer service skills.

Job Responsibilities:

• Conduct designed outbound multi-touch member retention and engagement campaigns for a designated book of business.

• Be the advocate for our members by taking ownership, acting with empathy, and helping our members resolve their situation the first time.

• Provide our membe...