Description

+ Answer incoming phone calls from members covered by our client company health benefit plans and identify the type of assistance the customer needs

+ Make outbound calls to members about their claims

+ Investigate requests and problems, with some assistance from others

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist and educate providers about the client benefit plan, including contracting opportunities with our company on behalf of the client

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Job Type & Location
This is a Contract to Hire position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $16.00 - $2...